At Medicare Packagings, customer satisfaction is important to us. We strive to manufacture and deliver high-quality corrugated packaging products. This Refund & Cancellation Policy explains the conditions under which cancellations, refunds, replacements, and returns are accepted.
By placing an order with Medicare Packagings, you agree to the terms outlined in this policy.
1. Order Cancellation
Customers may request cancellation of their order within 24 hours of placing the order.
Cancellation requests can be submitted by contacting us via phone or email.
Once the order has entered the manufacturing process, packing stage, or has been dispatched, cancellation requests cannot be accepted.
2. Customized & Printed Orders
As we manufacture packaging products according to customer specifications, the following orders are considered non-cancellable and non-refundable once production has started:
- Custom Printed Corrugated Boxes
- Custom Size Corrugated Boxes
- Boxes Manufactured as Per Approved Artwork
- Bulk Manufacturing Orders
- Any Product Made According to Customer Specifications
Customers are requested to carefully verify all artwork, dimensions, quantity, colour, and printing details before approving production.
3. Refund Eligibility
Refund requests may be considered only under the following circumstances:
- Incorrect product delivered.
- Product received in a damaged condition due to transit.
- Manufacturing defect affecting the usability of the product.
- Product delivered is significantly different from the confirmed order.
Refund requests must be submitted within 7 days from the date of delivery.
4. Products Not Eligible for Refund
Refunds will not be provided in the following situations:
- Change of mind after placing the order.
- Incorrect product specifications approved by the customer.
- Minor colour variations due to printing or display differences.
- Delay caused by courier companies, transport agencies, weather conditions, or other circumstances beyond our control.
- Damage caused due to improper handling or storage after delivery.
- Customized or printed products after production has commenced.
5. Return Process
If you receive a damaged or incorrect product, please follow these steps:
- Contact our customer support within 7 days of delivery.
- Share your order details along with clear photographs or videos of the product.
- Our quality team will review your request.
- If the claim is approved, we will arrange a replacement or process the refund as applicable.
Products should not be returned without prior approval from Medicare Packagings.
6. Replacement Policy
Where applicable, we may provide a replacement instead of a refund.
Replacement requests may be approved for:
- Manufacturing defects
- Transit damage
- Wrong product delivered
Replacement products will be dispatched after verification and approval by our support team.
7. Refund Process
Once a refund request is approved:
- Refunds will be processed within 5–7 business days.
- Refunds will be issued using the original payment method wherever possible.
- Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
8. Damaged Shipments
Customers should inspect the shipment immediately upon delivery.
If the package appears damaged:
- Take clear photographs before opening the package.
- Inform us immediately.
- Preserve the original packaging until the issue has been resolved.
Failure to report damage within the specified time may result in rejection of the claim.
9. Order Modifications
Order modifications may be accepted only before production begins.
Once manufacturing has started, modifications related to size, quantity, printing, artwork, or specifications cannot be accommodated.
10. Our Rights
Medicare Packagings reserves the right to:
- Reject refund or replacement requests that do not meet this policy.
- Request additional information or supporting documents.
- Inspect returned products before approving refunds or replacements.
11. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us.
Medicare Packagings
Website: https://medicarepackagings.com
Email: support@medicarepackagings.com
Phone: +91 8199018896
Address:
Plot No. 6, Dhinga Khera Road, Anand Vihar Colony, Near Church, Karnal, Haryana – 132001, India